– General principles

The Aix les Bains Riviera des Alpes Intercommunal Tourist Office, with its headquarters at 45 rue Jacques Cellier – 73100 Grésy-sur-Aix, uses a Website with the following address: https://www.aixlesbains-rivieradesalpes.com/ (hereafter known as the “Website”).

All the personal data that we collect (hereafter known as “Data”) shall be processed in accordance with applicable French and European data protection regulations, in particular the Regulation (EU) 2016/679 of the European Parliament and European Council of the 27th April 2016, with regards the protection of physical persons and the processing of their personal data, as well as the free movement of this Data, overriding the 95/46/CE directive (general data protection regulation, “GDPR”), the 2002/58/CE directive, modified by the 2009/136/CE directive and the law of the 13th June 2005 known as the “Electronic Communications Act”, modified by the law of the 10th July 2012.

The present document details the different measures taken by the Aix les Bains Riviera des Alpes Intercommunal Tourist Office to ensure, in accordance with law n°75-17 known as the “Data Protection Act” of the 6th January 1978 and since the 25th May 2018, the GDPR, the protection of personal Data you may provide us with.


– Article 1: website

If you would like to access the Tourist Office website, go to the following address: https://www.aixlesbains-rivieradesalpes.com/.

You may be asked to provide personal Data to allow us to respond to your request, including your surname, first name, address, postcode, town and email address. Here is a list of situations for which you are likely to be asked to provide personal information:


– Request for documentation/Brochures

– Subscription to our newsletter

– Creating a user account

– Request for information from a service provider

– Request for information about a service

– Request to be contacted by the Tourist Office

– To view 360° videos


When you connect to our Website, the geographical area that you are connecting to our Website from your computer or mobile device (just like that provided by an IP address) is information we collect anonymously, just as the information about the type of device used to connect to our Website. This Data collected allows us to better target our communication strategy. This could be adapting the Website to a mobile device if the number of connections from mobile devices increases. We use the Google Analytics tool.


– Article 2: shop and provision of services

You may be asked for extra personal Data when you make a purchase from the shop or use a service that we offer at our Tourist Offices via the Shopify e-commerce platform (https://fr.shopify.com/?utm_campaign=poweredby &utm_medium=shopify&utm_source=onlinestore), this could be your telephone number, email address or address. Your browsing history / consumption preferences could be saved if you purchase any products / services through the Shopify platform.


– Article 3: surveys

You may also be asked to provide extra personal Data for additional surveys conducted by the Tourist Office. This Data could include your browsing history, consumption habits and preferences, means of travelling, etc.


 – Article 4: tourist office premises

When you stop by to see us at the Aix les Bains Riviera des Alpes Tourist Office, we offer a free WiFi connection on our premises, via an external company called Neptune. This information is not collected by the Aix les Bains Riviera des Alpes Intercommunal Tourist Office, but by a subcontractor.


– Article 5: storage, use of data and unsubscribing

The information is stored on our server, managed by our subcontractor PHPNet, and we guarantee that this firm operates in compliance with the GDPR.

If you are no longer interested in our newsletters and no longer click on the proposed links, the Aix les Bains Riviera des Alpes Intercommunal Tourist Office can store your data for a maximum period of 3 years and send you information about new products/services every 6 months.

We only use this personal information for services that you have accepted. In fact, as long as you have given prior consent, we can use this  personal information according to the explicit conditions of the present document, in order to keep you informed by electronic mail, of information which could interest you and information to promote the Aix les Bains Riviera des Alpes territory, namely information about the latest news and services from the Intercommunal Tourist Office: events’ calendar, latest news, ideas for going out, shop, wellness advice, etc.

On the other hand, the information collected in surveys is only used to determine the standard profile of our customers, to better target our marketing and communication strategy. Furthermore, every email we send contains an ‘unsubscribe’ link so you always have the possibility of stopping this type of communication. If you choose to unsubscribe, you will be removed from the emailing list within a reasonable technical deadline.


– Article 6: cookies

A cookie is a text file that is stored on the hard drive of your device (computer, tablet, smartphone, …) when you visit a Website or consult Internet advertising. Cookies allow information about your browsing habits to be stored so that your browsing experience is made easier and you are offered a more personalised service. This information is stored for the period of validity of the cookie, which can be changed in your browser settings on your device. You can also decide, at any time, to activate or deactivate cookies, in accordance with the settings of these applications.

Only the issuer of a cookie is able to read or modify the information it contains.

Cookies on the Aix-les-Bains Riviera des Alpes Intercommunal Tourist Information Office website

When you connect to the Tourist Office Website, we may store various cookies on your device with the purpose of optimising your browsing experience and to provide you with a more personalised service. These cookies will allow the following:

– to adapt the presentation of our Websites to the characteristics of the device you are using (display resolution, operating system and browser used, etc.).

– to memorise information you provided in a contact form on our Websites,

– to draw up visitor statistics and statistics on how the various sections of our Websites are used, in order to improve the ergonomics of our services and offer you a more adapted service.

The Cookies and tracking technology used on the Aix-les-Bains Riviera des Alpes Intercommunal Tourist Information Office website are:

– Google Analytics
– Mautic

It should be noted that users cannot benefit from certain features of the Website if they do not accept the storage of cookies, these features include browsing preferences, access to services such as geo-tracking or personalisation of content.


Third-party cookies

When you visit the Aix les Bains Riviera des Alpes Tourist Office Website, it is possible that partner companies store cookies on your device. This could be the case for links to Websites or applications that allow you to discover or share our content with other people, specifically on social media (Facebook, Twitter, Google Plus, etc.).

Even if you have not used these tools for sharing information, it is possible that your browsing activity is monitored if your account or session is active on your device at that moment in time.

The Aix les Bains Riviera des Alpes Tourist Office Website does not have control over cookies stored by third parties, or any information that could be collected as a consequence.

We advise you to find out about the Data protection regulations and policies of these Websites or applications.


– Article 7: storage and non-disclosure of personal data

The personal Data collected through our Websites or contact forms in paper format is managed by the Tourist Office team, under the authority of the DPO.

This data shall in no case be transferred, given, rented or exchanged to a third party by the Aix les Bains Riviera des Alpes Tourist Office, without your consent.

As an exception, and in order to comply with our legal or regulatory obligations, your personal Data may be transferred to competent authorities.

The Aix les Bains Riviera des Alpes Tourist Office shall ensure the protection of your personal Data by applying standard protection technology to store the information you provide online.

This technology and the security procedures in place are there to protect your personal information. Any unauthorised persons are not allowed to access, use or view this information.

Depending on the end use, your personal Data is stored in several ways.

  1. For digital media (newsletters, ticket offices, etc.) on our hosting servers managed by our subcontractors: Koezio, Shopify, Mailchimp, Mailjet, Agelia, Neptune Internet Service, Mautic, Trip advisor, PHPNet with secure access reserved for authorised staff.
  2. For paper documents, in our offices, in cabinets that are locked with a key, away from the public. Also only accessible by authorised staff.

We guarantee that all our subcontractors operate in compliance with the GDPR. However, the Aix les Bains Riviera des Alpes Tourist Office cannot be held liable, neither for the content of the Websites reached via hyperlinks on our Websites, nor for the level of security of privacy practices applied on these Websites.

In the event of a breach of your personal Data (loss of availability, integrity or privacy) whether it is accidental or unlawful, we shall trigger the necessary procedure, within the regulatory timeframe.


– Article 8: right of opposition

You have the right to oppose the processing of your Data, as well as the use of this Data for prospection, particularly for commercial reasons. This right can be exercised by sending a letter to the following address: OFFICE DE TOURISME INTERCOMMUNAL D’AIX LES BAINS RIVIERA DES ALPES, 45 rue Jacques Cellier – 73100 Grésy-sur-Aix or an email to the following address: rgpd@aixlesbains-rivieradesalpes.com

To unsubscribe from our information emails, you can exercise the right of opposition by clicking on the unsubscribe link at the bottom of each of our information emails. Unsubscribe requests have only been taken into account if you receive a confirmation message. If you don’t, you can exercise the right of opposition as described in the present Charter.


– Article 9: right to access, modify, remove or limit the processing of data

This Data is processed in accordance with law n°78-17 of the 6th January 1978, relating to Information Technology, Files and Civil Liberties, modified by law n°2004-801 of the 6th August 2004 and the GDPR in force since the 25th May 2018.

You have the right to access, modify, remove or limit the processing of your own personal Data, in accordance with articles 15, 16, 17 and 18 of the GDPR.

These rights can be exercised by sending a request to do so to rgpd@aixlesbains-rivieradesalpes.com or OFFICE DE TOURISME INTERCOMMUNAL D’AIX LES BAINS RIVIERA DES ALPES, 45 rue Jacques Cellier – 73100 Grésy-sur-Aix.

To exercise your Information Technology and Civil Liberties rights, in particular your right to access images that concern you, or for any information about this provision, you can contact our webmaster at the following address: ljoffre@aixlesbains-rivieradesalpes.com or at the following postal address: OFFICE DE TOURISME INTERCOMMUNAL D’AIX LES BAINS RIVIERA DES ALPES, 45 rue Jacques Cellier – 73100 Grésy-sur-Aix.

This charter is likely to be updated. In this case, we will inform you of the latest update at the bottom of the charter. We will ask for your consent if the update of this privacy declaration affects in any way the rights to use your personal information, with regards the provisions presented in the present Charter at the time when the information is collected.


For any further information about GDPR regulations, go to: https://www.cnil.fr/